Returns Policy

WHAT IS OUR RETURNS POLICY?

EXCHANGES:
We only accept exchanges for the same item if your jewelry arrives broken, is missing a stone or has a closure mistake.

A request for an exchange of the same item, must be submitted within 14 days of receiving your order.

If your exchange request is nor submitted under the estimated time period, the exchange request won't be valid.

Please for processing an exchange please reach us at hellothehighline@gmail.com or contact us at our instagram account.

 

I GOT PRE-SALE ITEMS:

Your order is subject to delay due covid-19, holidays or high amount of orders.

Any order purchased during pre-sale can't be refunded but it can be changed for any other piece (in the price range) or you can receive store credit.

Getting pre sale items is no reason for the cancellation of your order.

 

I WOULD LIKE A REFUND:

After placing an order, we don't make any kind of refunds.