WHERE DO YOU SHIP TO?
We offer global shipping to all destinations.
HOW MUCH IS SHIPPING?
Our shipping price is a flat rate regardless of how many pieces you order.
Mexico City:
Mexico City Next day delivery $120 MXN
Rest of Mexico 1-6 DAYS: $154 MXN
All Orders in Mexico over $1,500 MXN have free shipping
United States: $33 usd / $600 Mexican pesos. Orders over $150 usd have free shipping
Rest of the world: $36 usd / $680 Mexican pesos. Orders over $150 usd have free shipping
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable by the costumer on delivery to your country.
Customs taxes, duties, and import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination country. These charges differ based on country laws and policies, and we cannot estimate the amount you may be charged.
Please note if your order is returned to us due to refusal to pay outstanding customs fees, you may not be eligible for a refund or reshipment.
HOW LONG DOES SHIPPING TAKE?
Mexico City. takes 1-2 business days. Rest of Mexico arrives in 2-5 business days.
USA takes 2-3 business days.
Rest of the world takes 2-5 business days.
*Shipping time is subject to delivery courrier changes, exclude weekends and national holidays, or subject to high amount of orders season.
I GOT PRE-SALE JEWELRY, WHAT'S NEXT?
Your order will ship in the mentioned days or weeks in th description of your purchased item. (please don't count weekends or holidays), please remember after purchasing a pre-sale item you are accepting your order is subject to delay more days of the original estimated time due: production delays, covid-19, holidays (non working days) or high volume of orders peak season.
if any of this delays happen you will still receive your order, sadly we don't cancel pre sale items orders, but you can always reach our team and we can make you an exchange of the piece or give you store credit.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
Please allow 1-2 working days (excluding weekends or holidays) from when your order is first placed for the warehouse to pick and pack your order for shipping. Please check in the description of your purchased item if its a pre sale item, then it will be shipped in the estimated time.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available.
WHICH COURIER DO YOU USE?
For Mexico deliveries we work with different courriers, our warehouse team might choose the best one in terms of time and disponibiliy for your destination.
ALL INTERNATIONAL DELIVERIES WILL WE SHIPPED WITH DHL.
I AM MISSING SOMETHING FROM MY ORDER
Get in touch so we can work out the details with you, every order missing an item is handled on a case-by-case basis.
MY PACKAGE SAYS IT'S DELIVERED BUT IS NOT WITH ME
Hi! this things happen! don't worry darling, your order should be in a safe place in your building or maybe with your neighbours or with security, in this case we recommend you to ask them. We do not offer refunds for orders that say they are delivered by confirmed tracking information. However, we still may be able to help you the best we can, whether this is with a replacement or something else.
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